SHIPPING

CUJO'S Wholesale's shipping and handling rates were designed to be as reasonable for our members as possible. The shopping cart will automatically calculate the shipping fees for you. For website owners, mail order, home party planners, to recover your shipping costs, you could charge your customers 10% of the retail price for ground shipping. However, many of our customers create their own custom shipping charts.

GROUND SHIPPING: Continental U.S. (48 States) Normal delivery time is 5-10 business days. (Shipping to a PO Box will be $10.00 minimum shipping fee.)
ALASKA & HAWAII: Delivery time 5-7 business days. This includes Guam, Virgin Islands, Puerto Rico as well as US military APOs FPOs.
CANADA POST: Delivery time 1-3 weeks. Please note, this is the only shipping option for Canada at this time. 
REDUCED GROUND SHIPPING FEE OFFER: To help your profit margin, we now offer reduced domestic ground shipping for orders over $700.00. Delivery time is 7-10 business days. (This offer is not available for residents living in Alaska, Virgin Islands, Guam, Puerto Rico, Hawaii or Canada.)
OVERNIGHT SHIPPING: Estimated delivery is 1-2 business days after the order is processed. (Oversized and extremely heavy items do not qualify for overnight shipping)
RUSH 2-DAY SHIPPING: Estimated delivery time 3 business days after order is processed.(Oversized and extremely heavy items do not qualify for 2-Day shipping)
INTERNATIONAL SHIPPING: No International shipping is provided at this time.

Items marked as "may require additional shipping and handling" are bulky or heavy items which cost more to ship. As such, these items have a slightly reduced profit margin. Although we do not charge more for shipping, members wanting to recoop some of this loss could justifiably charge their customers a higher shipping fee or a handling fee for these items.

AVOID RETURN PACKAGES:
In the event a package is returned to our warehouse, due to refusal, not available after 3rd attempt or buyer providing the wrong address, buyer will be responsible for all shipping charges incurred in addition to a 25% restocking fee. To help avoid returns, please make sure you have given us your correct address and phone number so you may be contacted if there is a problem delivering your package. Once you have been provided a tracking number, it is a good idea to keep track of your package until it reaches your door.

RETURN MERCHANDISE AUTHORIZATION 

Despite all precautions, claims do arise. CUJO's Wholesale adjustment and return policy is truly very simple. We want to protect you and make you feel comfortable - and make certain you get what you pay for. We have established some requirements to make our policies and programs workable.

To obtain CUJO's Wholesale authorization to return a defective item for credit or replacement, simply call our Customer Service. Non-defective merchandise returns will incur a 25% restocking fee, and must also be returned within 15 days of purchase. Product boxes and/or items that have been written on or otherwise marked will not be considered for credit or replacement. Shipping fees to customer are non-refundable. Return shipping fees are non-refundable. We do not issue call tags.

CONDITIONS
Non-defective merchandise must meet the following conditions to qualify for return acceptance.

• Merchandise must be in its original minimum inner pack quantity, as shipped by CUJO Wholesale.
• Broken quantity inner packs are not returnable.
• Sample items and other items are not returnable.* 
• Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged.

Returns that do not meet the conditions described in this return policy will be returned and shipping cost of return will be charged. If an order is returned as "customer refused", return shipping fees will be charged against refund amount. *All shipping fees are considered a used service and are non-refundable.

RETURN EXCLUSIONS: *ALL SALES ARE FINAL. Some items are non-returnable such as catalogs, brochures, cd's, supplies, kits, business kits, clearance items, Costumes, special ordered and custom stock items. Body Jewelry, Intimate Apparel and Personal Intimate items are non-returnable unless unopened and still in sealed, manufacturers package.

ITEMS WITH GUARANTEES OR WARRANTIES
If a purchased item includes a product guarantee or warranty follow the instructions on the guarantee or warranty for repair or replacement.

ITEMS DAMAGED DURING SHIPMENT
The shipper covers all merchandise damaged during shipment. If you receive merchandise damaged during shipping, please contact our Customer Service department within 10 days of the date of shipment of your order, and your claim will be processed immediately. NOTE: Established procedures by UPS, U.S.Parcel Post, DHL, FedEX and trucking lines, must be complied with or they may deny your claim. If replacement for a damaged item is not possible, a store credit will be applied to your CUJO's Wholesale account. No cash refunds will be given for damaged or defective items.